FAQs - FREQUENTLY ASKED QUESTION

DO YOU HAVE TO VISIT MY HOME OR OFFICE TO MAKE A BUDGET?
Yes, a Balderas representative will attend to evaluate the volumen of gods to transport, access to the residence and clarify your doubts.
 
HOW LONG DOES IT TAKES TO DELIVER THE BUDGET?
If is local or domestic moving in 24 hours.

In case of international, when we have response from our Agents at destination.
 
IF SOMETHING HAPPENS TO MY HOUSE HOLD GOODS OR LOAD, DO YOU HAVE INSURANCE?
Yes, we work with Mexican and American insurance companies which support us anywhere in the world.
 
WHAT TYPE OF INSURANCE MAY OFFER?
We have 2 types of insurance:
- Wide coverage: As the name indicates, covers most risks by a list of valorization of your goods or belongings, prior to making your moving.

- Limited coverage:   Apply in case of theft, collision or rollover (not applicable in metropolitan area).
Notice: in both cases must pay a deductible.
 
WHAT IS A VALUED LIST?
As the name indicates, is to list the items and assign an approximate value of U.S. dollar as a replacement.
 
CAN I CARRY MY WINES AND LIQUORS?
In case to move within the country, yes is allowed.

If you are going to move to another country CUSTOMS BROKERS DO NOT ALLOW the entry of alcoholic beverages.
 
DO YOU CAN CARRY MY PET?
No, pets travel with their owners and their belongings with Balderas.
 
WHAT ITEMS ARE NOT ALLOWED IN MY MOVING TO ANOTHER COUNTRY?
Alcoholic beverages, drugs, jewelry, weapons and ammunition (including hunting weapons, or weapons collection),any type of tank, pornography, food, spices, plants, animals and dissected fur, solvents and detergents.

Medicines only in case of having a prescription.
 
CAN YOU CARRY MY MOTORCYCLE, CAR OR BOAT?
Yes, we can, you must have original invoice and insurance.
 
DOES BALDERAS ASSEMBLE AND DISASSEMBLE MY FURNITURE?
Yes, in your service is included assembly bedroom furniture and dining table.

If your furniture requires special assembly / disassembly (IKEA furniture or type), will cost extra.
 
HOW DO YOU PACK FRAGILE THINGS, LIKE PICTURES, AND GLASS TABLE COVERS AND MARBLE?
Fragile objects such as tables, mirrors, table tops, marble bases, etc..

We protect them by placing them in crates of wood to avoid damage.
 
DO YOU SELL BOXES TO START PACKING MY BELONGINGS BY MYSELF?
Yes, we have the PAK-T EMPAQUES.
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